FAQs

What Payments are accepted? 

We currently accept Visa, Mater Card, Discover, American Express, Checkout by Amazon and PayPal. We are NOT accepting checks or money orders at this time.

What company name will show on my credit card or bank statement?

Cali Crusher will show on your credit card, bank, or PayPal statement.

What shipping service do you use?

We use USPS first class and UPS with insurance and delivery confirmation. All international orders ship UPS.

Do you pay customs fees on international orders?

The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the customer's country. Additional charges for customs clearance must be fulfilled by the customer; Cali Crusher has no control over these charges, nor can we predict what they may be.

✶✶ SHIPMENTS TO CANADA ARE SUBJECT TO ADDITIONAL CUSTOMS DUTIES AND FEES ✶✶ The Canadian government determines this cost based on product value. You WILL be asked to pay additional fees to receive your order. 

How long does shipping take?

We ship orders within 24- 48 hrs of payment received.

For Standard (US) deliveries, allow 4-8 business days (location dependent).

For Expedited (US) deliveries, allow 1-5 business days (location dependent).

For Canadian orders allow 7-14 business days.

For worldwide shipments please allow 14-21 business days for delivery.

*Shipping times have changed significantly since the COVID-19 pandemic and recent supply chain issues. We appreciate your patience.

My order should have been delivered by now. Where is it?

Please use the contact us page to submit your order information and our shipping department will email you with information relating to your order and shipping status.

What is your return policy?

We accept returns of UNUSED products in their original condition within 10 business days. Returns and exchanges must be initiated within 48hrs of receipt to be eligible. Returns are subject to restocking fees based on the condition of returned product(s). We do not cover return shipping for items no longer needed or bought by mistake. To initiate a return, refund or exchange, email info@calicrusher.com. For Amazon orders, go to Your Orders and select "Return or replace items."

My product(s) arrived damaged or broken, what do I do?

If your product arrived damaged or broken, please submit a product claim or email info@calicrusher.com with a picture of the damaged item. We will respond ASAP with further instruction.

My HOMEGROWN® blades are broken, what do I do?

In the very rare occurrence that one of the blades/teeth on your HOMEGROWN® Grinder bends or breaks, please submit a product claim. If your claim meets the criteria of our Limited Warranty, we will issue you a replacement part at no additional cost. Please note however, that only the blades/teeth are covered under this warranty and we will replace the broken piece, not the whole grinder. 

How do I set my Combo Lock?

Here are the Combo Lock Instructions and a How-To Video.

Are your products really smell proof?

YES! Our 5 layer activated carbon system delivers a 100% smell proof solution. 

Layer 1 - Weather Resistant Durable Nylon Fabric:  Blocks the elements from entering and keeps odors inside.

Layer 2 - Thermo Foil Liner:  Reflects heat controlling the storage environment. Helps contain strong smells.

Layer 3 - Absorbent Foam:  Adds padding and absorbs fragrant molecules.

Layer 4 - Activated Carbon Filter:  Confines potent molecules eliminating any powerful odors.

Layer 5 - Polyester Mesh:  Protects the carbon filter while allowing scents to pass through and be neutralized.

My smell proof bag doesn't block odor like it used to. What do I do?

Your storage's carbon lining needs to be re-activated every year or so to continue blocking odors. Empty your bag, place it in a pillowcase and tie it shut. Throw it in the dryer with some towels and dry it on Delicate (LOWEST SETTING) for 10 minutes to reactivate your odor-fighting carbon lining.

How do I clean my smell proof bag?

- Completely empty the bag and remove any dividers (Soft Case only)

- Hand wash in a sink full of water + some laundry detergent (dirty dividers can be washed too)

- Let soak for 10-15 minutes

- Drain sink and run fresh water over the bag and parts to rinse out all soap

- Hang dry overnight 

- Once completely dry, place it in a pillowcase and tie it shut

- Throw it in the dryer with some towels

- Dry on Delicate (LOWEST SETTING) for 10 minutes to reactivate the carbon lining

I want to return an item. How do I do this?

Please use the contact us form and we will email you return instructions.

Do I have to be 21 years old to order from this site?

Yes, you must be at least 21 years or older to order any item from this web site.

Do you offer subscription services?

No, we do not offer any subscriptions or reoccurring charges.

I've tried to contact you but have received no response. Why are you not responding?

We respond to emails within 24 hrs. Please check your spam/junk box, and verify the email in your customer account. Please also note our hours of operation. info@calicrusher.com

I messaged you on Instagram/Facebook and no one responded?

We handle all customer service through info@calicrusher.com. Please email us with any inquiries and we will respond promptly.

Please feel free to email us 24/7 with any concerns or issues you may have.

Thank you, we appreciate your business!